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1 Making a Booking (in accordance with the `Consumer Contracts Regulations 2013)
1.1 Booking a place on one of Goldtrowels courses can be done via the website, by phone or in person. Confirmed bookings will only be once either a full payment or deposit has been paid and cleared, once this has been completed we will email an invoice/receipt and the course confirmation to you as confirmation of your booking (or by post if preferred). This will contain information regarding the course booked, start dates, payment information, balance information if applicable and other course details, this will include the ability to stream content and therefore will affect the standard 14 day cooling period. (see cancelations)
1.2 If Goldtrowel Academy Limited declines to enrol you/the student for any reason or if, after accepting your/the student’s enrolment Goldtrowel Academy Limited subsequently discovers information which gives it reasonable grounds to believe that the course is not appropriate for the you/the student for any reason, Goldtrowel Academy Limited may cancel the booking and will notify you accordingly. Where this happens, unless the reason for the cancellation was your non-compliance with the terms (including, where you are booking on behalf of someone else, your failure to ensure that the Student complies with the obligations applicable to him/her) Goldtrowel Academy Limited will give you a full refund of any sums you have already paid.
1.3 Whilst Goldtrowel Academy Limited will take all reasonable steps to make courses as inclusive as possible, it is essential that you are aware of the following:
1.4 By placing a booking you confirm that you/the student can understand spoken English and write and read proficiently in English, has a reasonable level of physical fitness and health, If you have any doubt as to whether you/the student meets these requirements you should discuss any issues with Goldtrowel Academy Limited before placing the booking (and, in the case of any issues with fitness or health, seek a professional opinion from a qualified medical expert).
1.5 Goldtrowel Academy Limited accepts no liability for any adverse consequences arising from a you/the student’s participation in a course which arose as a result of you/the student not meeting the eligibility requirements described in term 1.4
2 Course payments
2.1 All course fees are to be paid in full before commencing your course unless agreement has been made otherwise.
2.2 Balance payments can be made by cash, credit/debit card or BACS transfer, this can be done over the phone or in person, for bank transfers please pay to the following details
Account Number: 43423360 Sort Code: 30-99-50
2.3 Goldtrowel Academy Limited may, in its entire discretion, accept payment in instalments (whether weekly or otherwise), although reserves the right to demand payment in full of any outstanding balance due at any time.
2.4 If paying by weekly instalments, payment must be made on the Monday of each week
2.5 All amounts are expressed exclusive of VAT unless otherwise stated.
3 Non-payment of Course
3.1 Failure to pay course fees as detailed by the provided invoice may, in Goldtrowel Academy Limited sole discretion, result in you/the student being declined from attending the course and/or be declined any outstanding assessments for any qualifications.
4 Course Changes
4.1 Should you wish to make any date changes to your course, these will be made at the discretion of Goldtrowel Academy Limited and can only be made once.
4.2 Course moves can only be made if there are more than 14 days before the course start date. Less than 14 days’ notice before the course commences may be too late to make course changes due to class and tutor allocation which will have taken place.
4.3 It is your responsibility to provide the right details about you/the student at the time of enrolment. Should you need to amend a name or date of birth after the enrolment has been undertaken, you may incur a charge should any certificates need replacing (Currently £40 per certificate). You will also need to provide proof of this in the form of some formal identification (passport / driving licence / birth certificate).
5.1 If you wish to cancel your course completely, you have a legal right under `Consumer Contract Regulations 2013 to get a full refund if done so within 14 days of your original booking date (Cooling off period)
5.2 If you cancel after 14 days but within 30 days of booking you will be entitled to a refund of 50% of full paid courses, if you have only paid a deposit this will be lost and we may take legal action to claim the outstanding amount.
5.3 If you cancel within 14 days of your course start date or over 30 days from booking you will not be entitled to any refund, the FULL COST will be LOST.
5.4 Deposits can be transferred, but are not refundable unless within your rights (5.1)
6 Exceptional Circumstances / Absences / Missed days
6.1 Once a course has commenced, you/the student must attend all training days to complete the course, if you do not attend without notice you will not be entitled to any refund or re-scheduled dates.
6.2 In the event of extreme weather conditions, Goldtrowel Academy Limited will ensure it is able to provide a full service by using several contingencies. You/the student must ensure he/she is able to attend and, subject to term 6.3, Goldtrowel Academy Limited will not be responsible (or issue any refund or offer any alternative course dates) as a result of you/the student not attending due to extreme weather conditions such as heavy snow, strong winds, flooding or public transport disruptions / cancellations.
6.3 Goldtrowel Academy Limited will review each absence and any reasons given for that absence. If the reason why you/the student was unable to attend was due to exceptional circumstances then Goldtrowel Academy Limited may, in its discretion, offer a new date. Whether or not circumstances shall be deemed “exceptional” shall be at the sole discretion of Goldtrowel Academy Limited. You may be asked for supporting documents to prove the exceptional circumstances alleged.
7 Covid 19 / Pandemics
7.1 Courses affected in any way from the Covid 19 virus or any other Pandemic will NOT be entitled to a refund, you will however be entitled to re-book your course at a later date (up to 2 years after your course stopped or within 6 months of restrictions lifted and normal training resumed).
7.2 If the agreed future/later date course is not attended then our standard cancelation terms will apply.
8 Liability – Please Read Carefully
8.1 Subject to term 8.3 below:
8.1.1 Goldtrowel total aggregate liability in respect of all causes of action arising out of or in connection with your booking and/or the student’s participation in the course (whether for breach of contract, strict liability, tort (including negligence), misrepresentation or otherwise) shall not exceed the fee paid by you for the course;
8.1.2 Goldtrowel Academy Limited shall not be liable for any claim to the extent that it relates to loss of profits, goodwill, business opportunity or anticipated savings, injury to reputation, wasted management time or indirect, consequential or special loss or damage regardless of the form of action, whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise howsoever arising and regardless of whether Goldtrowel Academy Limited knew or had reason to know of the possibility of the loss or damage in question; and
8.1.3 if you are booking on behalf of another person (you are not the student yourself), you acknowledge and agree that any claim that is brought against Goldtrowel Academy Limited for its failure or default must be brought by you, not the student, and that if, despite this, the student brings a claim against Goldtrowel Academy Limited (whether in contract, tort (including, but not limited to, negligence) or strict liability or otherwise) you will indemnify Goldtrowel Academy Limited against all losses, damages, claims, costs and expenses (including legal expenses) that it suffers or incurs as a result of that claim, including any amount that may be awarded to the student.
8.2 The express terms of this agreement are in lieu of all warranties, conditions, terms, undertakings and obligations implied by statute, common law, custom, trade usage, course of dealing or otherwise, all of which are hereby excluded to the fullest extent permitted by law.
8.3 Nothing in this agreement shall limit or exclude Goldtrowel Academy Limited liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, and/or for any other loss or damage the exclusion or limitation of which is prohibited by English law.
9 Disclaimer Regarding Advice Given
9.1 All advice given regarding career paths, abilities to join registration bodies, qualification advice or other career opportunities is correct at the point of enquiry. This may be subject to change and is beyond the control of Goldtrowel Academy Limited. Goldtrowel Academy Limited cannot be held responsible for changes to other organisations’ joining requirements or qualification pre-requisites. No refunds will be issued in the event of changes mentioned above.
9.2 Any opinions expressed by the course tutor represent his/her own views and not necessarily those of Goldtrowel Academy Limited and Goldtrowel Academy Limited shall have no responsibility for them.
10 No Guarantee of Success
10.1 Completion of the course does not guarantee you/the students competence to perform work or ability to gain employment in the relevant field and Goldtrowel Academy Limited makes no representation, warranty or guarantee as to such competence or ability. In undertaking any work, you/the student must take care to ensure that the work is within his/her competence and seek further instruction or supervision, if necessary. Any statement made to you by Goldtrowel Academy Limited or its staff regarding the likelihood of obtaining employment and/or you/the students potential earnings shall be treated as a matter of opinion and not a representation and shall be non-binding.
11 General Booking Note
11.1 Goldtrowel Academy Limited reserves the right to alter booking arrangements if necessary and has the right to refuse any booking application, at its sole discretion.
11.2 The course qualification route booked is the correct route at the time of booking. Qualification routes are subject to change. Should any changes be made by the awarding bodies to qualifications, Goldtrowel Academy Limited will endeavour to change the qualification route; however, Goldtrowel Academy Limited will not be liable to you in any way as a result of such changes. Changes of this nature may affect the duration and cost of the course, which you accept by placing your booking.
11.3 Goldtrowel Academy Limited cannot be held responsible for any grievant in relation to accommodation that is booked. Any information about accommodation is provided to assist in your search for accommodation. You are responsible for your own bookings / payment or refunds.