Returns/Refunds policy

To return a faulty DVD or other item, please telephone 01708 344700 for return authorisation.

Simply indicate the reason for your return, enclose a copy of the invoice and wrap the package securely. (Usually the bubble envelope in that they arrive in can be used for the return)

IMPORTANT: PLEASE SEND RECORDED DELIVERY ONLY. The maximum postage refunded for any recorded item will be £5.00. We will replace faulty discs with the same title or refund back to a credit card if the title is no longer available. Please note that our returns policy is only valid for 28 days from receipt of goods.

Please post returns to the following address:

Goldtrowel
Asheton Farm
Tysea Hill, Stapleford Abbotts
Essex RM4 1JU

Refunds
You must return any unopened item within 7 days of receiving it to be eligible for a full refund. We will refund your credit/debit card once we have received and processed the item (please allow up to 14 days). Please note that we can only refund delivery costs if the return is a result of our error. 

Deposit refunds for courses

Minimum 4 weeks notice should be given for refund or movement of course date.

We understand circumstances may occur that would mean needing to change dates; please inform us at the earliest opportunity.

Note: Unfortunately, if we do not receive 4 weeks notice to cancel a booking then we are unable to refund any deposit against a course.

Exchanges
We cannot exchange discs unless they are received faulty or the wrong title is sent incorrectly.

Testing
We do test every single return; if a returned disc is found not to be faulty by our independent test centre we will return the discs with a postage charge not exceeding £2.00. We advise you to check the disc on a second make and model of machine before returning. We cannot be responsible for incompatibilities caused by machines that have been modified to disable regional encoding.

Problems and Questions
If you have any problems with your order, please don`t hesitate to contact us:

E-mail: info@goldtrowel.co.uk
Telephone: 01708 344700 (UK Only)
+44 (0)1708 344700 (Outside UK)

Feedback
If you have any comments or suggestions, please send them to: info@goldtrowel.co.uk